After submitting the form and receiving payment, delivery will take up to 8 business days. Please note that for orders placed in international stores, the delivery time is 20 business days due to the need for document translation. However, delivery may occur earlier or later than the estimated time in very specific situations.

To complete your store's policies, it's essential that you have basic information about your store, such as its name, colors used, whether it's a niche or generic store, and details about banners and other visual elements. If you have any questions, don't hesitate to contact our technical support team, available Monday through Friday, from 1:30 PM to 6:30 PM.

The website offers a money-back guarantee for cases where the customer changes their mind within 30 minutes of completing the purchase. In this case, we will do everything possible to guarantee a full refund. However, it's important to note that we cannot offer refunds after this period, as we will have already incurred expenses for developing your store and would not be able to recover them.

Yes, the number of products available varies depending on the plan purchased and includes images and descriptions. It's important to note that we, at the website, are the only ones in the Brazilian market who connect products with suppliers, ensuring their quality and reliability.

Unfortunately, it's not possible to make changes to artwork after the work is completed. If you wish to make changes, they must be made within the timeframe established by the Change Terms, which are previously agreed upon between the parties. It's important to note that artwork will only be delivered after final approval and confirmation from the client, with no possibility of further changes.

Regarding the programming and internal codes of the theme we choose, it's important to note that the store you receive has been rigorously tested to significantly increase your conversion rate. Therefore, we recommend that you avoid making any changes to the template and/or code except in specific cases. In these cases, we may offer an exception for an internal programmer to make the change, for an additional fee (please contact your support representative for more information). Click here